Sales and Service Representative
3 weeks ago
As a Sales Customer Relations Representative at Ektelesi Inc, you will have the opportunity to build lasting relationships with our customers and drive sales growth.
Key Responsibilities:
- Customer Relationship Management
- Develop and maintain strong relationships with existing and potential customers.
- Proactively engage with customers to understand their needs and preferences.
- Address customer inquiries and resolve issues promptly and efficiently.
- Identify opportunities to upsell and cross-sell products and services.
- Sales Support
- Assist the sales team in generating and qualifying leads.
- Prepare and present sales proposals and presentations.
- Provide product demonstrations and training to customers.
- Track and manage customer accounts and sales pipelines.
- Customer Service
- Provide exceptional customer service by handling inquiries, complaints, and returns.
- Resolve customer issues and problems in a timely and professional manner.
- Ensure customer satisfaction and loyalty.
Qualifications:
- Proven experience in sales, customer service, or a related field.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Proficiency in CRM and sales software.
- Strong organizational and time management skills.
- A positive and enthusiastic attitude.
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