Customer Service Representative

7 days ago


Webster, United States iCircle Services Inc Full time

iCircle Services Inc is a licensed non-profit Managed Care Organization offering a health plan to individuals enrolled in Medicaid in New York. We are currently seeking dedicated customer service driven professionals to work on site in Webster, NY.

Overview

We are committed to delivering exceptional customer service and providing our members with accurate and efficient services. As a Member Services Representative, you will be responsible for all documentation of member contacts received through Electronic Health Record.

Job Summary

The ideal candidate will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be working closely with our team to ensure that our members receive timely and effective services.

Key Responsibilities
  • Answer member services calls via inbound call center from members who are seeking assistance related to their member benefits
  • Respond to all inquiries consistent with confidentiality and privacy policies
  • Print and mail member documentation as needed
  • Make outbound welcome calls to new members and document the contacts
  • Assist the Utilization Management Team by placing outbound calls for Service Approval notification approvals required by NYS Department of Health
Requirements
  • Must be at least 18 years of age
  • High School diploma required, Associate's degree preferred
  • Healthcare experience preferred, specifically in at least one of the following areas: call center operations, MLTC, grievance and appeals, and/or authorizations
Benefits
  • Paid time off (including your Birthday) Vacation time, Personal time and Sick Time
  • Affordable health care coverage including health, dental, vision, starting as low as $10.00/month
  • 403(B) Retirement plan Tuition Reimbursement
  • Generous Employee referral program
  • Numerous other benefits, please apply to find out more
Salary Range

The estimated salary range for this position is between $35,000-$45,000 per year, depending on qualifications and experience.



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