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Vehicle Service Advisor

2 months ago

Sandpoint, United States Nelson's Automotive Full time
Position Overview

Nelson's Automotive is seeking a dedicated Full-Time Service Writer to enhance our proficient automotive service team. This role is pivotal in fostering customer satisfaction and streamlining the operations of our service department.

Compensation: $45,000 - $75,000 annually, commensurate with experience.

The Service Writer plays a crucial role in bridging the gap between customers and our skilled technicians. This position demands a combination of technical insight, exceptional customer service capabilities, and strong organizational skills to thrive in a fast-paced environment.

Key Responsibilities:

  • Welcome customers and accurately record vehicle concerns.
  • Offer informed recommendations for repairs and maintenance.
  • Provide cost estimates for labor and parts required.
  • Coordinate service appointments and keep customers informed about their vehicle's progress.
  • Manage payments, invoices, and address customer inquiries efficiently.

Qualifications:

  • Excellent communication and customer service abilities.
  • Fundamental knowledge of automotive systems.
  • Capability to multitask and perform effectively in a dynamic setting.

Employee Benefits:

  • Paid vacation and six paid holidays.
  • Retirement plan with matching contributions.
  • Comprehensive medical benefits.
  • Annual Christmas dinner for employees and their partners.
  • Incentives through achievable monthly bonuses.
  • Discounted rates on parts for personal vehicles.
  • Potential for a four-day work week.