Keyholder, Part-Time

About the Role:

We're seeking a highly motivated and customer-focused Keyholder to join our team at Warby Parker. As a Keyholder, you will be responsible for leading the sales floor, front-of-house operations, and team touchbases when a manager is not present.

Key Responsibilities:

• Communicate Warby Parker's values and brand philosophy to customers, promoting an inclusive and service-minded retail environment.
• Demonstrate exceptional product knowledge and offer thoughtful, honest style advice to customers.
• Lead the selling on the floor, front-of-house operations, and team touchbases when a manager is not present.
• Open and close the store, ensuring a seamless customer experience.
• Foster an inclusive culture by treating customers and colleagues with respect and empathy.

About You:

We're looking for a team player who is passionate about helping customers and teammates alike. As a Keyholder, you should be equipped with exceptional interpersonal and communication skills, able to adapt quickly to changing situations, and possess a cool head under pressure. If you're a go-getter with an entrepreneurial spirit, curious, and eager to learn, we'd love to hear from you

Requirements:

• Professional retail experience at a customer-focused company, plus 6+ months in a management position.
• Exceptional interpersonal and communication skills to deliver top-notch customer service.
• Cool under pressure and able to adapt quickly.
• A go-getter with an entrepreneurial spirit.
• Curious and eager to learn.
• A team player who is passionate about helping customers and teammates alike.
• An innovative, proactive problem-solver.
• Proud of your work and self-motivated to be a top performer.
• Able to bring a positive, fun energy to the workplace, even when working long hours.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).