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Patient Access Supervisor
2 months ago
We are seeking a highly skilled Patient Access Supervisor to join our team at Platte Valley Hospital. As a key member of our Patient Access department, you will be responsible for overseeing the day-to-day operations of the department, ensuring timely processing of patient information, and collaborating with leadership to evaluate service needs and adjust staffing levels accordingly.
Key Responsibilities- Oversee the day-to-day functions of the Patient Access department, monitoring workflow to ensure timely processing and collaborating with leadership to evaluate service needs and adjust staffing levels accordingly.
- Communicate process and protocol to staff, develop and implement new procedures and practices, and direct and coordinate training of new employees.
- Support the department leadership team in problem-solving to address issues, including escalated questions or concerns, volume or workflow processes, and promote effective working relations and work effectively as part of a department/unit team and interdepartmentally to facilitate that department's ability to meet its goals and objectives.
- Assist with Human Resource management functions, including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development.
- Oversee production and quality of department performance to maintain efficiency and accuracy, collaborate with the department leadership team to resolve process issues and/or create new work flows to improve performance, and ensure compliance with applicable regulatory guidelines and established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
- High school diploma or equivalent, required
- Associate's level degree or higher, preferred
- Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) or any other accredited association approved by the Manager, preferred
- Minimum of three (3) years of work experience in Patient Access
- Previous experience in a lead or supervisory role, preferred
The employee will need to see and read information, documents, assess patient needs, operate monitors and computers, identify equipment and supplies. Frequent interactions with patient care providers, patients, and visitors that require the employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. May be expected to stand in a stationary position for an extended period of time.
About Intermountain HealthcareWe care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages and our commitment to diversity, equity, and inclusion.
