Insurance Service Advisor

4 days ago


Sykesville, Maryland, United States Freedom Insurance Agency, Inc. Full time
Job Description

At the Freedom Insurance Agency, Inc., we seek a highly skilled Insurance Service Advisor to join our team in Eldersburg, Maryland. This is an excellent opportunity for a dedicated professional who is passionate about delivering exceptional customer service.


Key Responsibilities
  • Assist policyholders with inquiries regarding their insurance policies, including coverage details, payment processes, and claims.
  • Provide personalized service through professional communication, ensuring all customer needs and questions are addressed promptly.
  • Maintain detailed records of customer interactions and transactions, documenting all activities accurately in the system.
  • Collaborate with the sales and underwriting teams to address specific customer needs and facilitate problem resolution.
  • Promote company offerings to enhance customer knowledge and satisfaction, encouraging service plan upgrades and additional policy purchases.
  • Conduct follow-up calls to ensure customer satisfaction and strengthen ongoing relationships.
  • Stay updated on industry changes and policy modifications to provide accurate and current information to customers.

Requirements
  • Experience: Previous experience in customer service, preferably within the insurance industry, is preferred.
  • Communication Skills: Excellent verbal and written communication abilities are essential to effectively assist customers and resolve their inquiries.
  • Problem-Solving: Strong analytical and problem-solving skills with a customer-oriented mindset.
  • Interpersonal Skills: Ability to build and maintain strong relationships with clients and colleagues.
  • Organizational Skills: Highly organized with the ability to manage multiple tasks efficiently.
  • Computer Proficiency: Proficient in using computer systems and software applications, including Microsoft Office Suite.
  • Availability: Ability to work on-site in Eldersburg, Maryland, and maintain a consistent presence for direct customer interaction.
  • Maryland Property and Casualty License required.

Benefits

We offer an attractive compensation package, including:

  • Annual base salary $60,000-$80,000 based on experience.
  • Health, dental, and vision insurance.
  • Hands-on training and career growth opportunities.
  • Mon-Fri schedule with paid time off (PTO).
  • Retirement plan and other benefits.


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