Store Operations Manager

17 hours ago


Franklin, Kentucky, United States FiveStar Full time
Job Title: General Manager

As a General Manager at FiveStar, you will be responsible for the overall operations of the store, including accounting, marketing, customer service, human resources, and food service. You will manage, assist, and direct the store team in their duties as required by company policy and procedures.

Key Responsibilities:
  • Provide exceptional customer service and ensure that customers receive a friendly atmosphere, have their needs met, and are encouraged to make purchases through suggestive selling.
  • Manage and train the store team to ensure they are proficient in customer service, management, and food service responsibilities.
  • Ensure timely and thorough training of store team members.
  • Effectively address issues at the store level to ensure long-term problem resolution.
  • Merchandise and ensure adequate inventory levels, including evaluating displays, pricing, promotional signage, and out-of-stocks.
  • Oversee food operations, including evaluating the appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
  • Review P&L statements and implement changes to improve store performance.
Requirements:
  • High school diploma, GED, or equivalent experience.
  • 1+ years of retail management experience or equivalent educational background.
  • A valid driver's license.
  • Must be at least 18 years old.
  • Professional appearance and a positive attitude.
  • Team player, customer-focused, honest, hardworking, and excellent attendance.
  • Basic computer skills.
Physical Requirements:
  • Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
  • Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
  • Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.



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