Datacenter Network Support Specialist

2 weeks ago

Temple, Texas, United States HCLTech Full time
Data Center Technician Job Description

At HCLTech, we are seeking a highly skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for providing break-fix services across the production data center network.

Key Responsibilities:

  • Monitor, react, respond, troubleshoot, and fix issues across network devices, including Juniper, Arista, and Cisco switches and routers.
  • Identify and replace failed hardware and parts to ensure optimal network device performance.
  • Install large-scale production and corporate network infrastructure, including routers, switches, console servers, and optical transport equipment.
  • Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
  • Perform physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
  • Troubleshoot network link, device, and configuration issues, isolating the problem, and fixing the problem.
  • Track, maintain, and update asset inventory of defective and replacement parts.
  • Tracing and isolating cables through patch panels.
  • Testing and cleaning fiber optic cables and optical interfaces.
  • Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network.
  • Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
  • Work with cross-functional teams, including facilities, cabling, and server teams.
  • Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.

Requirements:

  • Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
  • Physical audits of inventory and updating asset inventory database.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working Conditions:

The job requires significant time standing, walking, bending, and lifting. This is not a position for someone located at a desk.

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