Customer Service Team Member
6 days ago
The U-Haul company is seeking a motivated and friendly individual to fill the position of Customer Service Representative. This role involves working as part of a supportive team to provide exceptional service to customers, ensuring they receive all the help they need during their journey.
Estimated Salary
$45,000 - $60,000 per year, depending on experience and location.
Job Description
As a Customer Service Representative, you will be responsible for assisting customers inside and outside a U-Haul center with products and services. You will use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up U-Haul trucks and trailers, clean and inspect equipment on the lot, answer questions, and educate customers regarding products and services. Additionally, you will prepare rental invoices, accept equipment returned from rental, install hitches and trailer wiring, fill propane (certification offered through U-Haul upon employment), drive a forklift (certification offered through U-Haul upon employment), and participate in ongoing continuous U-Haul education through U-Haul University.
Required Skills and Qualifications
To be successful in this role, you should have a valid driver's license, a high school diploma or equivalent, and excellent communication and customer service skills. You should also be able to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits
U-Haul offers a range of benefits to its employees, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar Program.
Work Environment
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
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