Behavioral Health Supervisor

4 days ago


Pittsburgh, Pennsylvania, United States Trinity Health Full time
Job Description:

The Crisis Intervention Residential Adult/Walk-In Center Supervisor plays a critical role in ensuring the delivery of high-quality crisis intervention services. This position oversees daily operations, supervises staff, and provides administrative support to facilitate team coordination and promote a safe, client-centered environment.

Key Responsibilities:

  • Provide direct supervision, training, and support to crisis intervention staff
  • Assist in hiring, onboarding, and performance evaluations of team members
  • Foster a supportive and trauma-informed work environment that encourages staff well-being and professional growth

Crisis Intervention & Client Care:

  • Oversee and ensure effective assessment, stabilization, and referral of individuals experiencing behavioral health crises
  • Provide direct crisis intervention and de-escalation support when needed
  • Collaborate with law enforcement, hospitals, and community partners to coordinate care for clients

Operations & Compliance:

  • Ensure adherence to state and federal regulations, including HIPAA and agency policies
  • Monitor documentation and service delivery to maintain quality and compliance
  • Assist with scheduling, shift coverage, and workflow management to ensure 24/7 service availability

Program Development & Community Engagement:

  • Identify opportunities for process improvement and program enhancements
  • Represent the center in community outreach and stakeholder meetings
  • Assist in developing policies, procedures, and crisis response protocols

Requirements:

  • Master's Degree in Human Services (social work, psychology, rehabilitation, activity therapist, counseling, education)
  • 3 years of related behavioral health experience including 1 year as a supervisor or team lead
  • Pre-employment drug screen/physical/TB
  • Valid driver license
  • Ability to drive organization vehicle
  • Access to transportation
  • Strong leadership, communication, and problem-solving skills; ability to work in fast-paced environment


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