A Key Holder at Free People is a dynamic and customer-focused individual who collaborates with the management team to supervise store operations and lead an engaging environment for customers and team members. This role involves driving sales, building awareness of key metrics, and contributing to the development of others.

• Brand Ambassadorship: Act as a brand ambassador and reflect the company values, partnering with the store leadership team to create an engaging experience that appeals to the Free People customer.
• Sales Initiatives: Create selling initiatives that enhance the customer experience, empowering the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Omni-Channel Experience: Deliver a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Leadership and Team Management: Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service over tasks.
• Visual and Business Operations: Support the store management team by participating in daily office procedures, execution of operations, and store maintenance, collaborating with key partners to effectively execute shipment processing, restocking, and placement of product.
• Communication and Relationships: Support an inclusive and people-first philosophy, engaging employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.

• A love for the Free People brand
• Ability to work flexible hours, including nights, weekends, and holidays
• Eagerness to learn and grow within the organization