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Clinical Specialist

2 months ago

Columbus, Ohio, United States MILLENNIUMSOFT Full time
Job Title:

Clinical Specialist - Post-Market Surveillance Associate

Job Summary:

This role participates in Post Market Surveillance (PMS) activities with customers, demonstrating technical skills in clinical laboratory science. The associate will remain current in clinical laboratory science by participating in continuing education programs and department LEAN, Quality, and Continuous Improvement activities.

Primary Duties, Responsibilities & Authorities:
  • Conduct customer surveys for BD products following the BD Vacutainer Tube Products Post Market Surveillance Quality Plan.
  • Report product issues from customers to the BD complaints team and support the complaint handling process.
  • Establish and maintain relationships with customers, dealers, distributors, IDS sales reps, country managers, product managers, regional technical specialists, and other functional areas to perform position functions.
  • Maintain detailed practical knowledge of specific products as they relate to new and existing instrumentation, new diagnostic tests, etc.
  • Work on issues where analysis of situation or data requires review of relevant factors.
  • Exercise judgment within defined procedures to determine if additional actions are needed by other functions in the organization.
  • Document all customer inquiries and related activities in the identified validated system of record for Technical Support according to established work instructions and job aids.
  • Provide customer product leads to BD Specimen Management associates for potential sales opportunities.
  • Work in conjunction with the BD Specimen Management associates to win, defend, and grow the BD IDS business.
  • Attend relevant meetings to obtain Quality and Regulatory updates.
  • Participate in case studies sessions to develop and enhance troubleshooting and problem-solving skills.
  • Attend at least one educational session per year to stay abreast of current technology and trends in clinical laboratory science.
Knowledge And Skills:
  • Ability to understand and translate customer issues and provide solutions.
  • Good communications skills, both written and verbal.
  • Ability to work cross-culturally.
  • Proficiency with PCs and software such as word-processing and spreadsheet applications.
  • Ability to make good use of minimal resources.
  • Ability to coordinate multiple activities, visualize future steps.
  • Able to communicate with technical and non-technical persons.
  • Ability to utilize tact and diplomacy in dealing with people.
  • Excellent customer service skills.
  • Good background in problem solving.
  • Knowledge of specimen collection and management techniques.
  • Knowledge of the preanalytical phase of the total laboratory testing process.
  • Knowledge of scientific methodologies and clinical laboratory medicine.
Education And Experience:
  • BS Degree in medical technology, biology, chemistry, or other health sciences.
  • ASCP or equivalent certification preferred.
  • 3–5 years of experience in various aspects of clinical laboratory science preferred. Practical knowledge and experience with medical device safety reporting is a plus. Knowledge of IDS-Specimen Management products, related competitor products, and clinical laboratory instrumentation are strongly desired.