Hospitality Team Member
3 weeks ago
We are seeking a highly motivated and detail-oriented Housekeeping Associate to join our team at Twin Tier Hospitality. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms.
Key Responsibilities- Cleaning and Maintenance: Clean and supply all daily assigned rooms, reporting any damage, mechanical deficiencies, or suspicious activities to ensure guest satisfaction.
- Room Preparation: Clean guest rooms and stock with appropriate supplies, following safety and security procedures and regulations.
- Cart Management: Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety, and security procedures and regulations.
- Guest Interaction: Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
- Reporting and Communication: Report any missing articles, damage, or mechanical problems to the Senior Housekeeper and turn in articles left in rooms.
- Team Collaboration: Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed.
- Education: No formal education required.
- Experience: Prior housekeeping experience desirable.
- Skills and Abilities:
- Must be able to communicate in English.
- Must have the ability to clean rooms during an eight-hour working day.
- Self-starting personality with an even disposition.
- Ability to meet standards of appearance.
- Can communicate well with guests.
This role requires constant standing and/or walking to accomplish all tasks. Movement to reach all areas of responsibility is required, including closet shelves, windows, ledges, pipes, under beds, and behind furniture. Climbing stairs is also required up to approximately 40 steps, 10% of a 40-hour workweek.
Physical Demands- Lifting/Pushing/Pulling/Carrying: Constantly pushing loaded supply cart from room-to-room, carrying tote tray with replacement amenities from department to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry shoot, operating vacuum.
- Bending/Kneeling: Constant bending and kneeling to clean bathroom, vanity, and making beds. Dusting requires bending to reach low areas on furniture.
- Mobility: Movement to reach all areas of responsibility, including closet shelves, windows, ledges, pipes, under beds, and behind furniture.
Standard Eco-Lab cleaning chemicals are used, and gloves and goggles are provided for protection.
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