Technical Support Specialist
1 week ago
pstrongJobSummary/strong/ppTheTechnicalSupportSpecialistisresponsibleformonitoringandmaintainingtheCompany'scomputersystems,installingandconfiguringhardwareandsoftware,andresolvingtechnicalissues./ppstrongKeyResponsibilities/strong/pulliProvidedailysupportforcomputernetworkusers./liliOverseethedailyperformanceofcomputersystems./liliAnswerHelpDeskcallsandemailsregardingthecomputernetworkandcommunicationsystems./liliMaintainrecordsofITissues,status,andremedialactionstaken./liliConfigureandtroubleshootcompanyhardwareandsoftware,includingmobiledevices./liliCoordinatetheorderingofITequipmentandsetupequipmentforemployeeuse./liliTrainusersintheproperuseofhardwareandsoftware./liliCoordinaterepairsofhardwareorsoftwarewithvendors./liliReplacemalfunctioninganddamagedhardwareandensuresecuredisposalofoldequipment./liliSetupaccounts,emails,andassistwithpassword-relatedissues./liliMaintainITassetinventoryandrecommendimprovementsandupgrades./li/ulpstrongExpectations/strong/pulliEnsureITequipmentisreadyandinstalledfornewhiresinatimelymanner./liliRegularlymaintainexistinghardwareandcomputersystemsandordernewequipmentasneeded./liliBeavailableandsupportivetoemployeeswithtechnicalissuesorquestions./liliAssistintherolloutofnewapplicationsoroperatingsystems./liliResolvetechnicalissuesinatimelymannerandcommunicatestatusupdatestoend-users./li/ulpstrongQualificationsandEducationRequirements/strong/pulliBachelor'sDegreeinMIS,ComputerScience,ComputerEngineering,orrelatedfield./liliEstablishedcustomer-serviceskills./liliBasicunderstandingofPChardwareconfigurations,MicrosoftWindowsDesktop&Serveroperatingsystems,Microsoft365,andnetworkingconcepts./li/ulpstrongPhysicalandMentalRequirements/strong/ppTheemployeemustbeabletoperformthejob'sessentialfunctionswithorwithoutreasonableworkplaceaccommodation./ppTheindividualmustalsobeabletowearandproperlyutilizeappropriatepersonalprotectiveequipment(PPE)toworkorvisitwithinareaswhereitisrequired./ppThisincludeshardhat,safetyglasses,lifevest,respirators,earplugs,steel-toedshoes,personalflotationdevices(PFD's),orotherprotectiveequipmentasrequiredbytheworkperformedandlocationtheworkisbeingdone./ppInaddition,theemployeemustalsobecapableof:/ppWalking,stepping,climbing,orotherwisemovingfromonelocationonthejobsitetoanother,whichmaybeofvaryingheightsandaccessparameters./ppStanding,stooping,twisting,bending,crouching,kneeling,squatting,climbing,orsittingrepetitivelyand/orforextendedperiodsoftime./ppRepetitivemovementsbyfeet,shoulders,arms,wrists,hands,andbackinperformanceofwork./ppMustbeabletoliftandcarry30lbsindividually.Anythinggreaterthan30lbsandupto60lbswillrequireadditionalliftingmeans./ppMustbeabletopushandpullatpeakforceof150lbs./ppClimbingstairsand/orverticalladdersofaheightof6ftorgreater./ppWorkinginconfinedworkareasand/orelevatedheights./ppAdaptingtotemperaturechanges,outdoorconditions,andprolongedexposuretodusty,wet,orhumidconditions,loudnoises,andvibration./ppTheCompanyexpectsandrequiresallemployeestoobserveandfulfillallsafetyresponsibilitiesasoutlinedinworkplacesafetytraining,andactivelyworktowardmaintainingasafeworkplace./ppFailuretodosocanresultindisciplinaryaction,uptoandincludingterminationofemployment./ppRegularattendanceandpunctualityarerequiredofallemployees./ppCallanMarine,Ltd.isanEqualOpportunityEmployer./ppAllqualifiedapplicantswillreceiveconsiderationforemploymentregardlessofandwillnotbediscriminatedagainstbasedongender,sexualorientation,genderidentity,race,color,ethnicity,nationalorigin,religion,age,veteranstatus,disabilitystatus,geneticinformation,oranyotherprotectedcategory./ppCallanMarine,Ltd.reservestherighttoreviseorchangejobdutiesandresponsibilitiesastheneedarises./ppThisjobdescriptiondoesnotconstituteawrittenorimpliedcontractofemployment./ppEmploymentatCallanMarine,Ltd.isonan'at-will'basis./ppEmploymentsecuritycannotbeguaranteedfororbyanyemployee.
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