Field Service Technician I

1 week ago

Springdale, Arkansas, United States SICK, Inc. Full time
Job Description

SICK, Inc. is seeking a highly skilled Field Service Technician I to join our team. As a Field Service Technician I, you will be responsible for providing technical support and maintenance services to our customers throughout North America.

Responsibilities:
  • Provide exceptional customer service by effectively managing customer expectations and resolving technical issues in a timely and professional manner.
  • Support various Services Organization programs, including installation, commissioning, and maintenance of SICK equipment.
  • Build support structures and populate with SICK equipment, requiring the use of hand tools and basic construction knowledge.
  • Make electrical connections of SICK equipment and configure products utilizing laptop and configuration software.
  • Provide onsite commissioning of installed equipment following established criteria and perform onsite start up support, monitor installed equipment for proper operation, and adjust as needed.
  • Able to properly troubleshoot, diagnose, and replace SICK equipment.
  • Regular attendance and timeliness are essential for this role.
  • Provide accurate and timely service reports, timecards, and travel expenses.
  • Attend required training sessions as assigned and carry out other duties and responsibilities as may be assigned or required.
Qualifications:
  • Two-year college degree, technical school, or equivalent work experience required. Four-year college degree is preferred.
  • 0 – 3 years of prior field service experience.
  • This is a travel position and will require domestic and international travel upwards of 85% of time.
  • Available to work alternative schedules including weekends, nights, and on-call hours is required.
  • Strong communication, organizational, and interpersonal skills are essential for this role.
  • Legally permitted to work in the United States.
Core Competencies:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

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