Cancer Care Navigation Program Coordinator
4 days ago
We're seeking a highly skilled Cancer Care Navigation Program Coordinator to join our team at Thyme Care. As a key member of our quality, training, and enablement team, you will play a pivotal role in developing and maintaining the standards of quality that we strive to meet.
Your Mission
As an Education and Enablement Coordinator, you will be responsible for facilitating training sessions and developing training content for our Care Team onboarding program. The Care Team is on the frontlines serving individuals diagnosed with cancer as their advocate and navigator throughout care.
Your Key Responsibilities
- Facilitate training sessions for new hires and existing Care Team members to ensure they receive the necessary training to be successful in their roles.
- Review trainees' interactions with our members (via telephone, text, email, etc.) and provide coaching to help them improve their skills.
- Identify and surface quality trends and training needs to inform better enablement materials and coaching areas for the Care Team.
What We're Looking For
We're looking for someone with:
- A patient-first approach and a passion for delivering exceptional care to individuals diagnosed with cancer.
- Operational orientation and experience in creating and improving processes.
- Expertise in facilitating and building new hire onboarding training, as well as quality auditing skills and ability to coach and provide feedback.
- An effective listening and communication style, with the ability to build rapport and trust with colleagues.
- Comfort with ambiguity and a proven track record of success in scaling businesses, fast-paced environments, or startups.
- A desire to learn how to use new technologies, including video software, Google Suite, Slack, and electronic health records.
- Bias to action and a self-starter attitude, always solving problems and going the extra mile for others.
What We Offer
We offer a competitive salary of $33.66-34.62/hour, based on location within the lower 48 United States. This is a full-time, non-exempt position, and we are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19. Therefore, Thyme Care employees are expected to be fully vaccinated against COVID-19, subject to conflicting laws and exemptions based on medical or religious objections.
About Us
Thyme Care is a growing organization dedicated to transforming the cancer care experience. We share a passion for delivering value-based cancer care and are committed to promoting equality and inclusion. We're proud to be an equal opportunity employer and look forward to hearing from you
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