Guest Experience Coordinator

6 days ago


Saratoga Springs, Utah, United States FJ Management Full time
Job Title: Guest Experience Specialist

The Guest Experience Specialist is a vital role at FJ Management, responsible for delivering exceptional experiences to our guests from the moment they interact with us. This includes ensuring accurate and timely scheduling of services, maintaining a clean and organized workspace, and providing excellent communication and administrative services.

Key Responsibilities:
  • Guest Interaction: Greet guests warmly in-person or over the phone, ensuring all interactions reflect the company's core values.
  • Scheduling and Organization: Ensure accurate and timely scheduling of services, keeping the workspace clean and organized.
  • Knowledge and Communication: Maintain a high level of knowledge of services to address all inquiries promptly and professionally.
  • Upselling and Problem-Solving: Guide guests through available upgrades, product offers, and service add-ons to enhance the experience, and address guest issues and complaints promptly.
Essential Skills and Qualifications:
  • Organizational Skills: Organized, with a continuous improvement mentality.
  • Communication Skills: Excellent interpersonal skills and customer service orientation.
  • Knowledge and Sanitation: Possess a thorough knowledge of spa services and excellent cleanliness and sanitation skills.
About FJ Management:

FJ Management is a dynamic company with a growing presence in the western United States. We are committed to delivering exceptional experiences to our guests and are seeking a Guest Experience Specialist to join our team.



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