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Patient Access Coordinator I

2 months ago

Lynwood, California, United States Alta Hospitals Full time
Position Overview:
The Patient Access Coordinator I is responsible for facilitating the smooth and organized admission process for both inpatient and outpatient services. This role ensures the collection of precise patient information while educating patients about hospital policies and procedures.

About Alta Hospitals:
Alta Hospitals is a fully accredited acute care facility dedicated to providing exceptional healthcare services. Our institution is equipped with a range of specialized units to cater to diverse patient needs.

Key Responsibilities:
  • Register all patients in accordance with departmental protocols.
  • Accurately complete all necessary admission forms, including consent documentation.
  • Verify medical record status using the Master Patient Index function prior to data entry.
  • Ensure the accuracy of patient details, including name and chief complaint.
  • Prepare financial folders for patients and distribute copies to relevant departments.
  • Confirm that each account is billable and meet pre-certification requirements as necessary.
  • Contact physician offices to gather required pre-admission information.
  • Clarify hospital policies regarding payment for services, collect payments, and issue receipts.
  • Request and verify identification and insurance cards during the admission process.
  • Ensure each patient receives an identification bracelet upon admission.
  • Operate the PBX system, handling incoming calls and transferring them to the appropriate departments or patient rooms.
  • Perform paging duties and announce hospital emergency codes as required.
  • Ensure that physicians are authorized to admit patients and refer any delinquent physicians to the appropriate administrator.
  • Maintain a safe environment for patients, visitors, and staff while upholding confidentiality.
Required Qualifications:
  • High School Diploma or GED.
  • One year of experience in a customer service role.
  • Basic understanding of medical terminology.
  • Excellent written and verbal communication skills in English.
  • Strong time management and multitasking abilities.
  • Proficient in computer literacy.
  • Demonstrated customer service skills relevant to the position.
  • Hospital Fire and Life Safety Card within 30 days of hire (specific locations only).
Preferred Qualifications:
  • Previous experience in healthcare settings.
  • One year of experience in an admitting office or as a PBX operator.
  • Bilingual skills to effectively communicate with patients and families.
Compensation:
Minimum - $28.00 | Maximum - $28.00