Customer Experience Team Member

3 weeks ago


Orono, Maine, United States Hotel Ursa Full time
Job Summary: Hotel Ursa is seeking a highly motivated and customer-focused Guest Service Representative to join our team. This is a fantastic opportunity to start your career in the hospitality industry and work with a dynamic and growth-oriented company.

Salary: $40,000 - $50,000 per year, commensurate with experience.

Responsibilities:This role involves working at the front desk, handling guest interactions, and providing support to the hotel's operations. Key responsibilities include:
Greeting guests warmly and ensuring a smooth check-in process.Providing information about hotel amenities, services, and local attractions.Responding promptly to guest inquiries via phone, email, or in person.Handling reservations, cancellations, and modifications accurately and efficiently.Processing payments and maintaining accurate records of guest transactions.Addressing guest concerns and resolving issues promptly to ensure satisfaction.
Requirements: To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Prior customer service experience is preferred, but not required.

Perks: We offer a comprehensive benefits package, including health insurance, dental and vision insurance, 401K program, flexible spending accounts, and paid time off. Additionally, you will have access to travel discounts at our portfolio of hotels.


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