Customer Care Representative

1 week ago


Martin, Tennessee, United States Dynamix Physical Therapy LLC Full time
Job Description

As a Customer Care Representative at Dynamix Physical Therapy LLC, you will be responsible for providing exceptional customer experiences daily.

We are seeking a highly organized and friendly individual who is able to create a "wow" experience for every customer. Your goal will be to provide elite customer service with professionalism and personalization.

Key Responsibilities:

  • Engage with customers upon entering the clinic with direct eye contact and conversation
  • Answer the phone promptly and with a smile
  • Schedule new patients and re-visits to ensure prescribed frequency using cluster booking
  • Send requests to insurance centers for verification/authorization through G-drive Referral Status Spreadsheet
  • Check patients in WebPT on arrival and collect patient payment
  • Balance payment logs with collections daily

Requirements:

  • A highly organized and punctual individual
  • Friendly and interactive with excellent communication skills
  • Ability to work in a fast-paced environment and multitask effectively

What We Offer:

  • An estimated salary of $45,000 - $60,000 per year
  • Paid Time Off (PTO)
  • Health, Dental, and Vision insurance
  • A 401(k) retirement plan with company match
  • Short and Long Term Disability
  • Personal and Family Medical Leave


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