Case Management Associate

5 days ago


Ohio City, Ohio, United States Kisling, Nestico & Redick Full time

Job Summary

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Kisling, Nestico & Redick seeks an experienced Intake Specialist to join our team. As an Intake Specialist, you will play a critical role in the day-to-day operations of our Intake Department, working closely with the Intake Manager to ensure seamless client onboarding processes.

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Key Responsibilities

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  • Manage high-volume phone calls, responding to client inquiries in a timely and professional manner">
  • Develop and implement efficient client intake procedures, streamlining the onboarding process">
  • Collect and record relevant information from potential clients, creating new cases in case management software as needed">
  • Receive, sort, and distribute mail in a timely manner, maintaining a organized workspace">
  • Retrieve and document police reports as required, ensuring accurate and complete records">
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Requirements

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  • A minimum of 1 year of experience in a high-volume phone or call center environment is preferred">
  • Exceptional communication and interpersonal skills are essential for success in this role">
  • Ability to work well under pressure and make sound judgments in high-stress situations">
  • Strong organizational skills, attention to detail, and ability to multitask and prioritize tasks effectively">
  • Proficiency in MS Office applications, particularly Word, Excel, and Outlook">
  • Ability to type at least 55 words per minute">
  • Excellent teamwork and collaboration skills, with the ability to build strong relationships with colleagues and stakeholders">
  • Physical ability to lift up to 20 pounds regularly">

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