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Lodging Service Associate

2 months ago

Napa, California, United States The Westin Verasa Napa Full time

Position:
Room Attendant

Location:
USA - Napa, CA

Employment Type:
Non-Management

Department:
Hotel/Resort, Guest Services

Key Responsibilities:

  • Assist and support Room Attendants in upholding cleanliness standards consistent with The Westin Verasa Napa.
  • Exhibit exceptional attention to detail to enhance guest satisfaction.
  • Deliver outstanding guest service consistently.
  • Complete daily cleaning assignments for common areas, including lobbies, gyms, conference rooms, and public spaces, while documenting any damages or deficiencies.
  • Perform daily tasks such as changing bed linens, replacing towels, cleaning kitchens and bathrooms, dusting, vacuuming, and managing waste disposal.
  • Ensure that cleaning carts, vacuums, and storage areas are organized and well-stocked with linens and supplies.
  • Engage with guests and homeowners by providing cleaning services and addressing any issues related to other resort areas.
  • Foster teamwork and collaboration among staff.
  • Commit to personal and professional growth as part of a cohesive team, ensuring a positive experience for both employees and guests.
  • Handle lost and found items by reporting them to the housekeeping office supervisor.
  • Perform other tasks as assigned by supervisors.
  • Execute daily cleaning of assigned units to meet departmental standards within designated timeframes to ensure guest satisfaction.
  • Conduct thorough check-out cleans, including sanitizing bathrooms, cleaning kitchenettes, changing linens, and replenishing supplies for incoming guests.
  • Inspect drawers and closets for lost items.
  • Check appliances and lighting for functionality, reporting any issues to maintenance for prompt repairs.
  • Utilize cleaning supplies responsibly and report any shortages to the supervisor.
  • Identify and report any damages or maintenance needs to the appropriate personnel.
  • Maintain cleanliness and organization of cleaning equipment and storage areas.
  • Dust furniture and fixtures, clean windows, and manage waste disposal effectively.
  • Vacuum and ensure all areas are tidy.
Additional Information:

Regular attendance is crucial for the successful execution of this role. Employees with inconsistent attendance may face disciplinary actions.

Due to the nature of the hospitality industry, employees may need to work flexible schedules based on the hotel's operational needs.

Attendance at scheduled training sessions and meetings is mandatory.

All employees must adhere to The Westin's rules and regulations for the safe and efficient operation of hotel facilities.

Violations of hotel policies may result in disciplinary measures.

Physical Requirements:

Must be able to stand, walk, climb stairs, and use hands for various tasks. Ability to lift and carry weights ranging from 11 to 75 pounds is necessary.

Qualifications:

A high school diploma or equivalent is preferred. Previous experience in housekeeping is advantageous.

Skills and Competencies:

Applicants should demonstrate proven guest service skills, attention to detail, physical fitness, and the ability to work collaboratively as part of a team. Availability to work weekends and holidays is essential.

Appearance Standards:

All employees are expected to maintain a neat and professional appearance in accordance with The Westin's standards.

This job description outlines the primary responsibilities and requirements for the position but is not exhaustive of all tasks that may be assigned.