Service Operations Manager
3 hours ago
United Ag & Turf is a leading John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. We serve customers in various industries, including commercial, construction, agricultural, and consumer markets.
As a Service Manager, you will play a critical role in maximizing return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Your primary responsibility will be to grow profitable service labor sales and exercise disciplined expense control.
Key Responsibilities:- Develop and communicate effective Service Department processes to ensure internal and external customer satisfaction.
- Create annual Service Department goals and budget, aligning with the organization's financial and operational objectives.
- Develop and execute a Service Department marketing plan, monitoring monthly progress to achieve departmental goals.
- Coordinate customer clinics, field days, and promotional events.
- Submit service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedule and assign jobs and work areas to employees in the Service Department based on their skills and knowledge.
- Review work orders for completeness and accuracy prior to customer billing.
- Ensure all departmental tools, equipment, and vehicles are in good working order.
- Manage recruiting, staffing, and employee development activities for employees reporting to this position.
- Competitive Pay Plus Bonus
- 401K with company match
- Health Insurance
- Paid Holiday and Paid Time Off
While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts, and vibration. The employee is occasionally exposed to extreme conditions such as extreme heat and cold. The noise level in the work environment can be loud.
The role routinely uses standard office equipment such as computers, phones, fax machines, etc. It also requires the use of hand tools and forklifts.
Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education, and other job-related requirements necessary for the position.
Requirements:- 3+ years of experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiarity with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
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De Queen, Arkansas, United States United Ag & Turf Full time{"title": "Service Department Manager", "description": "Job SummaryUnited Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. We serve customers in various industries, including commercial, construction, agricultural, and consumer markets. Our goal is to provide exceptional customer experience across...
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