Healthcare Access Specialist

4 weeks ago


Boaz, Alabama, United States Marshall Medical Centers Full time

Position Overview: The role of a Patient Access Representative is crucial within the healthcare setting, focusing on the collection and verification of patient demographic and insurance details. This ensures accurate billing processes and serves as a vital point of contact for patients regarding their treatment and financial inquiries.

Key Responsibilities:

  • Confirming patient demographic information, including contact details and insurance coverage.
  • Securing pre-authorizations and insurance approvals for upcoming medical procedures.
  • Collecting co-payments, deductibles, and necessary deposits from patients.
  • Guiding patients and visitors to their designated areas within the facility.
  • Acting as a resource for questions related to billing and payment.
  • Managing cashier duties, including processing payments and preparing deposits as per facility protocols.
  • Ensuring accuracy in all transactions in accordance with vendor services and departmental policies.
  • Completing all mandatory annual training and competencies.
  • Following hospital protocols for outpatient order requirements.
  • Coordinating room assignments through vendor services and notifying the appropriate nursing and clinical staff of admissions.

Qualifications:

A minimum of a high school diploma or GED is required for this position. Previous experience in a healthcare setting or customer service is preferred. Proficiency in computer applications, including Microsoft Word, Excel, and Outlook, is essential, along with skills in financial management. The ability to communicate effectively in a professional, courteous, and clear manner is crucial. Additionally, critical thinking and problem-solving skills are necessary to provide optimal care for patients.



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