Software Support Engineer
8 hours ago
Software Support Specialist Role
At Motion Recruitment, we are seeking a skilled Software Support Specialist to join our team. This role will focus on providing technical support to end-users and collaborating with the development team to resolve software-related issues.
Key Responsibilities:
- Provide support to end-users on software-related issues.
- Work with the development team to escalate issues and identify solutions.
- Utilize SQL skills to retrieve data, analyze, and resolve customer requests.
- Respond to technical support requests via various channels.
- Document and track issues to ensure timely resolutions.
- Label tickets to measure operational metrics and resolve customer requests.
- Identify, research, and resolve technical problems.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in software industry.
- Proficiency in SQL and Java programming.
- Knowledge of database concepts and practices.
- Ability to automate tasks using scripting.
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