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Patient Registration Specialist
2 months ago
Tennessee Oncology, a prominent leader in community-based cancer care, is recognized for its extensive clinical trial network across the nation. Since its inception in 1976, our mission has been steadfast: to deliver high-quality cancer treatment and the expertise of clinical research to all patients, conveniently located within their communities. Our expanding network of healthcare professionals and facilities is built on this foundational mission. We are dedicated to advancing the science of cancer detection and targeted therapies, ensuring these innovations are accessible to every patient. We view the care of cancer patients as a profound privilege.
Why Join Our Team? We seek talented and motivated individuals who possess a genuine desire to support the vital work of community oncologists and the patients we serve.
Key Responsibilities:
As a Patient Registration Specialist, you will be responsible for the following essential functions:
- Answering phone calls and welcoming patients in a friendly and efficient manner, directing inquiries to the appropriate department.
- Adhering to established policies and procedures to ensure consistency across all clinics.
- Conducting patient check-ins in accordance with company protocols.
- Tracking patient movements within the Electronic Health Record (EHR) system to prevent any missed appointments.
- Collecting and entering pre-registration, demographic, and insurance information accurately into the Patient Management System (PM) or EHR, including handling all necessary documentation.
- Verifying and updating patient demographic information.
- Scanning documents into the EHR.
- Collecting patient photographs, scanning insurance cards, and obtaining necessary signatures on forms as required.
- Ensuring that eligible patients undergo appropriate distress screenings.
- Collecting co-payments and managing end-of-day financial procedures, including daily deposits and petty cash reconciliation.
- Following up on canceled, no-show, and missed appointments, ensuring proper documentation.
- Scheduling internal patient appointments and accommodating walk-in visits as needed.
- Providing information about the Patient Engagement Portal and assisting with the registration process, including sending invitations.
- Generating and analyzing daily reports related to cancellations, missing information, and other metrics.
- Exhibiting excellent customer service by responding promptly to requests from patients, physicians, and other departments.
- Utilizing an Instant Messaging System for effective communication with team members.
- Scanning and managing documents within the EHR.
- Performing additional duties as assigned.
- Being flexible to travel to other clinics as required.
- Maintaining confidentiality of patient information at all times.
- Complying with all Tennessee Oncology policies and procedures.
- High school diploma or equivalent (GED).
- A minimum of 2 years of experience in a professional office environment or customer service preferred.
- Proficient computer skills, including familiarity with Windows file management, MS Office, and email.
- Strong verbal, listening, and written communication abilities.
- Capacity to work effectively in a fast-paced environment.
- Exceptional organizational skills and attention to detail.
- Outstanding customer service capabilities.
• Ability to travel to various clinics as necessary.
• Capability to lift up to 25 pounds.
