Medical Operations Manager

4 weeks ago

Austin, Texas, United States Natera Full time

The Senior Laboratory Operations Manager is a key leader in Natera's lab operations who oversees and directs the development, planning, implementation, and maintenance of manufacturing methods, processes, and operations for new or existing products and technologies.

Ensures the effective use of materials, equipment, and employees in producing quality products. Monitors and controls staffing/labor, capital expenditures, and manufacturing performance. Formulates and recommends manufacturing policies, procedures, and programs. Selects, develops, and evaluates line-management to ensure the efficient operation of the function.

Under the direction of Senior lab leadership, and in close collaboration with other Laboratory leadership, this individual provides operational and strategic leadership to laboratory products assigned to the individual. Generates and routinely provides executive-level production/departmental summaries.

Engages in future planning and scales employees and equipment appropriately. Monitors the quality control/assurance programs, test results, and equipment (if applicable). Uses metrics in decision-making and to drive changes across the team (e.g., cost reduction, quality improvement).

Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary. Refines current lab process through continuous improvement projects. Oversees team-specific lab operations.

Go-to person when Senior lab leadership is not present; responsible for seamless transition of automation and test improvement/additions into production workflow while adhering to the proper change control process. Ensures departmental lab compliance for regulatory bodies.

Handles employee issues:
Complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues. Responsible for performance review of direct reports and overseeing performance review of entire staff.

Develops high-performing employees by providing them with learning opportunities, cross-training opportunities, and new challenges whenever possible. Manages the training program for direct reports. Notifies management of all requirements for tools, supplies, etc.

Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).

This role requires a BS/BA degree (or equivalent) in Medical Technology program with 4 years CLIA laboratory experience. Alternatively, a BS/BA, Physical, Chemical, or Biological Sciences, or a related field with 5 years experience in a CLIA laboratory is also acceptable.

A Master's degree in arts or science with a major in chemical, physical, or biological sciences with 3 years experience in a CLIA laboratory is also considered. A minimum of 3+ years of relevant leadership experience and/or effectively managing a team is preferred.

Excellent computer skills, including MS Excel and Google Suite, are required. Experience in building and managing a high-performing group of engaged and motivated employees is also essential.

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

Our team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers, and many other professionals from world-class institutions, who care deeply for our work and each other.

Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life, and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.

Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits, and much more. Inclusive collaboration benefits our employees, our community, and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status.

We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents.

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