Service Technician II
1 week ago
Securitas Technology Corporation is a leading provider of electronic security solutions, seeking a skilled Service Technician II to join our team. As a Service Technician II, you will be responsible for providing exceptional customer service and technical support for our security systems and equipment.
Responsibilities- Respond to trouble tickets to ensure application uptime and system performance.
- Work individually and as a team to diagnose and resolve application issues.
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes (user permissions, application configuration, etc.)
- Document all system modifications through a digital change control tracking system.
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
- Perform pre-deployment end to end testing of all upgrades and major modifications.
- Perform on site installations of software upgrades and major modifications.
- High School diploma required or equivalent.
- Familiarity installing and troubleshooting low voltage equipment.
- Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
- Strong working knowledge of Microsoft Office.
- Strong written and verbal communications skills.
- Excellent problem solving and analytical skills.
- Excellent time management skills.
- Positive attitude and strong work ethic.
- Certifications in enterprise grade CCTV and Access Control systems a plus.
- Highly competitive salary.
- Company training and industry leading certification program.
- Company Vehicle.
- Company Cell Phone.
- Medical, Dental, Vision, and Life Insurance.
- Company Paid Short Term and Long-Term Disability.
- 401K with 60% Match up to 6% of salary.
- Paid vacation, holiday and sick time.
- Educational Assistance.
- Exceptional growth opportunities.
- Wide variety of employee discounts on travel, equipment, and more
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
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