Membership Operations Coordinator

2 days ago


Miami, United States YMCA of South Florida Full time
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Representative at the YMCA of South Florida. As the face of our organization, this role is responsible for delivering exceptional service experiences to our members and non-members alike.

Key Responsibilities:

  • Welcome and engage with visitors, providing assistance with check-in procedures and answering inquiries in a professional and courteous manner.
  • Ensure the integrity and maintenance of member records, promoting membership engagement through interactions with existing and potential members.
  • Implement membership engagement strategies and initiatives, collaborating with sales teams to achieve and exceed monthly sales and retention goals.
  • Maintain a safe and clean environment at the front desk, adhering to the YMCA's safety rules and practices.

Requirements:

  • A high school degree or equivalent, with a minimum of one year of customer service or sales experience.
  • Excellent communication and interpersonal skills, with the ability to address difficult situations in a professional manner.
  • Ability to work independently and as part of a team, multitasking and meeting deadlines in a fast-paced environment.
  • Organized and detail-oriented, with excellent computer skills and experience with standard business software.
  • Bilingual (English and Spanish) language skills are a plus.

About Our Team:

The YMCA of South Florida is a dynamic and community-focused organization dedicated to fostering healthy lifestyles and social responsibility. We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, as well as opportunities for professional growth and development.



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