Membership Operations Coordinator
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Representative at the YMCA of South Florida. As the face of our organization, this role is responsible for delivering exceptional service experiences to our members and non-members alike.
Key Responsibilities:
- Welcome and engage with visitors, providing assistance with check-in procedures and answering inquiries in a professional and courteous manner.
- Ensure the integrity and maintenance of member records, promoting membership engagement through interactions with existing and potential members.
- Implement membership engagement strategies and initiatives, collaborating with sales teams to achieve and exceed monthly sales and retention goals.
- Maintain a safe and clean environment at the front desk, adhering to the YMCA's safety rules and practices.
Requirements:
- A high school degree or equivalent, with a minimum of one year of customer service or sales experience.
- Excellent communication and interpersonal skills, with the ability to address difficult situations in a professional manner.
- Ability to work independently and as part of a team, multitasking and meeting deadlines in a fast-paced environment.
- Organized and detail-oriented, with excellent computer skills and experience with standard business software.
- Bilingual (English and Spanish) language skills are a plus.
About Our Team:
The YMCA of South Florida is a dynamic and community-focused organization dedicated to fostering healthy lifestyles and social responsibility. We offer a competitive salary range of $45,000 - $55,000 per year, depending on experience, as well as opportunities for professional growth and development.
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