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Insurance Service Specialist

2 months ago


Los Angeles, California, United States Catalina Bravo Farmers Insurance Full time
Job Overview

Catalina Bravo Farmers Insurance Agency is seeking an Insurance Customer Service Representative and Sales Associate to enhance our dynamic agency.

Our agency specializes in providing a variety of insurance solutions, including Business, Commercial Building, Workers Compensation, Home, Auto, and Life insurance, aimed at safeguarding our clients and their valuable assets.

  • Compensation: $21.00 per hour (based on experience) plus commission and bonuses
  • Employment Type: Part Time / Full Time
  • Team Environment: Supportive and Collaborative
  • Work Atmosphere: Positive and Encouraging
  • Career Advancement: Opportunities for Growth
  • Remote Work: Potential after 90 days
  • Professional Development: Ongoing Training and Motivation

Benefits

Competitive Hourly Wage + Commission + Bonus Potential

Monday to Friday Schedule

Opportunities for Career Advancement

Evenings Off

Flexible Work Hours

Hands-on Training Provided

Team Building Activities

Industry-Specific Training Offered


Key Responsibilities
  • Respond to incoming inquiries regarding insurance policies and coverage issues, as well as address consumer complaints and general questions
  • Facilitate the sale of insurance policies
  • Maintain a record of customer inquiries and ensure follow-up to address all questions related to customer policies
  • Manage complaints, assist with onboarding new clients, present suitable solutions, and follow up to confirm resolution
  • Stay informed about new marketing initiatives to effectively respond to insurance product inquiries using available resources

Qualifications
  • Experience in a client-facing role is advantageous
  • Insurance background is preferred, though not mandatory
  • Demonstrated reliability, dependability, and ethical conduct
  • Must be open to coaching and feedback
  • Exceptional communication skills: written, verbal, and listening
  • Strong interpersonal skills are essential
  • Self-motivated and determined