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Insurance Service Specialist
2 months ago
Catalina Bravo Farmers Insurance Agency is seeking an Insurance Customer Service Representative and Sales Associate to enhance our dynamic agency.
Our agency specializes in providing a variety of insurance solutions, including Business, Commercial Building, Workers Compensation, Home, Auto, and Life insurance, aimed at safeguarding our clients and their valuable assets.
- Compensation: $21.00 per hour (based on experience) plus commission and bonuses
- Employment Type: Part Time / Full Time
- Team Environment: Supportive and Collaborative
- Work Atmosphere: Positive and Encouraging
- Career Advancement: Opportunities for Growth
- Remote Work: Potential after 90 days
- Professional Development: Ongoing Training and Motivation
Benefits
Competitive Hourly Wage + Commission + Bonus Potential
Monday to Friday Schedule
Opportunities for Career Advancement
Evenings Off
Flexible Work Hours
Hands-on Training Provided
Team Building Activities
Industry-Specific Training Offered
Key Responsibilities
- Respond to incoming inquiries regarding insurance policies and coverage issues, as well as address consumer complaints and general questions
- Facilitate the sale of insurance policies
- Maintain a record of customer inquiries and ensure follow-up to address all questions related to customer policies
- Manage complaints, assist with onboarding new clients, present suitable solutions, and follow up to confirm resolution
- Stay informed about new marketing initiatives to effectively respond to insurance product inquiries using available resources
Qualifications
- Experience in a client-facing role is advantageous
- Insurance background is preferred, though not mandatory
- Demonstrated reliability, dependability, and ethical conduct
- Must be open to coaching and feedback
- Exceptional communication skills: written, verbal, and listening
- Strong interpersonal skills are essential
- Self-motivated and determined