Women's Health Operations Manager
2 days ago
Company Overview
Women's Care is a leading women's healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100+ locations and over 400 OB/GYNs and specialists across the country, Women's Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility.
Estimated Salary
$85,000 - $110,000 per year
Job Description
The Women's Health Operations Manager is responsible for providing professional supervisory support to patient access teams and other administrative staff within an assigned unit following established standards and practices. This role involves managing the day-to-day functions of patient and office flow in conjunction with the Clinical Supervisor, maintaining provider templates to drive a targeted increase in utilization week to week, and overseeing the proper use of provider schedules.
Key Responsibilities
- Manage the day-to-day functions of patient and office flow in conjunction with the Clinical Supervisor.
- Maintain provider templates to drive a targeted increase in utilization week to week.
- Oversee the proper use of provider schedules, including visit types, appointment duration, and blocks.
- Enforce policies and procedures related to patient access workflows as instructed by the Practice Manager.
- Handle non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
- Supervise, train, and understand all administrative positions for all locations, including billing, verification, front office, scheduling, call center, and medical records.
- Oversee and manage front desk/check-in/check-out workflows and processes to reduce errors, improve financial performance, and increase patient satisfaction.
- Manage call center responsibilities, including call completion times, call ques and routing, wait times, and staffing allocation.
- Create and run daily and monthly eCW reports, including schedule, appointment types, charges, and payments.
- Oversee and order office equipment and supplies as needed and review with the Practice Manager for cost control measures.
Qualifications
- HS Diploma or equivalent required; Bachelor's degree preferred.
- Minimum of two years progressive experience working in a medical practice, preferably in OBGYN.
- Experience working with EMR systems, with knowledge of functionality; eCW a plus.
- Knowledge of medical terminology, medical billing, and insurance reimbursement.
- Ability to lead and manage a team, with experience in conflict resolution.
- Ability to provide critical thinking skills, solve problems, and identify solutions.
- Strong attention to detail and accuracy.
- Displays a professional and positive outlook and manner.
- Must be dependable, reliable, and punctual.
Why Join Women's Care?
We offer a competitive compensation package, health, dental, and vision benefits, paid time off, paid holidays, and a 401k plan. At Women's Care, we CARE about our patients and stand by our values of Compassion & Empathy, Accountability, Respect, and Excellence & Quality. We are committed to improving the health of women every day.
Core Values
- Compassion & Empathy: Treating patients like valued friends and family.
- Accountability: Taking responsibility for our actions and behaviors.
- Respect: Acting respectfully in every interaction.
- Excellence & Quality: Providing the safest, highest quality of care.
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