Current jobs related to Customer Support Associate - Dallas, Texas - BNSF Logistics

  • Customer Support Associate

    2 weeks ago

    Dallas, Texas, United States Newbern Excel Full time

    Job DescriptionNewbern Excel is seeking a highly motivated and customer-focused individual to fill the role of Customer Support Associate. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Execute sales and marketing plans...

  • Support Associate

    4 weeks ago

    Dallas, Texas, United States Chico's FAS Full time

    Job Title: Support AssociateAt Chico's FAS, we're committed to providing an exceptional customer experience. As a Support Associate, you'll play a vital role in ensuring our customers receive the best possible service. Your primary responsibility will be to support a customer and product-focused sales culture, where our core principles are at the forefront...

  • Customer Support Associate

    2 months ago

    Dallas, Texas, United States Ace Parking Full time

    About Our Organization: Ace Parking stands as a leader in the parking management sector, with a rich history spanning over seventy years. Our success is fundamentally tied to our dedicated team. We prioritize valuing 'Every Thank You' by extending unmatched respect and courtesy to our clients, partners, guests, and employees. As a prominent privately owned...

  • Customer Support Specialist

    1 week ago

    Dallas, Texas, United States Eaton Full time

    Job DescriptionEaton is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our organization, you will be responsible for elevating customer satisfaction by establishing a clear and consistent communication channel and facilitating the transfer of timely, detailed, and accurate technical information to the OEM...

  • Gallery Support Associate

    1 week ago

    Dallas, Texas, United States Restoration Hardware Full time

    Job Summary: As a Gallery Support Associate at Restoration Hardware, you will be responsible for ensuring all client ship outs are sent within 24 hours of purchase, ticketing merchandise for display on the sales floor, and organizing the movement of furniture on the sales floor and in the stockroom.Key Responsibilities:Ensure timely and accurate processing...

  • Stock Support Associate

    1 month ago

    Dallas, Texas, United States rag & bone Full time

    About the RoleWe are seeking a highly motivated and organized Sales Support Associate to join our team at rag & bone. As a key member of our store operations, you will play a vital role in ensuring the smooth day-to-day functioning of our store.Key ResponsibilitiesPartner with Operations Supervisor and Store Management to maintain a positive brand image...

  • Stock Support Associate

    2 weeks ago

    Dallas, Texas, United States rag & bone Full time

    About the RoleAs a Sales Support Associate at rag & bone, you will play a vital role in ensuring the smooth operation of our stores. Your responsibilities will include supporting both back-of-house and front-of-house functions, including inventory management, customer service, and visual merchandising.Key ResponsibilitiesPartner with Operations Supervisors...

  • Customs Associate

    1 week ago

    Dallas, Texas, United States Flexport Full time

    About Flexport:We're shaping the future of global trade with innovative technology and exceptional people. Our mission is to make global commerce easy and accessible.As a Global Customs Associate, you'll play a pivotal role in helping our customers navigate the complexities of international trade.The Opportunity:We're experiencing massive growth, with 2,000+...

  • Customer Relationship Associate

    2 weeks ago

    Dallas, Texas, United States PeopleReady Full time

    {"title": "Customer Relationship Representative", "description": "Job SummaryWe are seeking a skilled Customer Relationship Representative to join our team at PeopleReady. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.Key...

  • Client Support Associate

    3 weeks ago

    Dallas, Texas, United States TBWA\Chiat\Day Full time

    Client Support AssociateAt Witherite Law Group, we're committed to delivering exceptional client experiences. As a Client Support Associate, you'll play a vital role in ensuring our clients receive the highest level of care and support.Key Responsibilities:Coordinate client flow and assist in preliminary data entry and document collection.Onboard and...

  • Customer Service Manager

    1 week ago

    Dallas, Texas, United States Signature Flight Support Full time

    Job SummaryAs a Customer Service Manager at Signature Flight Support, you will be responsible for providing day-to-day leadership and direction to deliver consistent, safe, reliable operations and service. This role requires excellent communication, interpersonal, and organizational skills, as well as the ability to prioritize customer requests and job...

  • Clerical Support Associate

    1 week ago

    Dallas, Texas, United States RemoteOnline Full time

    About the JobWe are seeking a highly organized and detail-oriented Clerical Support Associate to join our team at RemoteOnline. As a key member of our operations team, you will be responsible for providing administrative support to our warehouse operations. Your duties will include preparing correspondence, maintaining and updating files and databases,...

  • Customer Support Manager

    1 month ago

    Dallas, Texas, United States Stelvio Group Full time

    Customer Implementation Support ManagerAbout the Role:We are seeking an experienced Customer Implementation Support Manager to lead our customer support and implementation team. As a key member of our team, you will be responsible for managing day-to-day support, implementation, and operations activities for our customer locations and internal...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States Tesla Full time

    At Tesla, Inc., we're looking for a skilled Customer Support Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand. Your primary focus will be on resolving roadside issues with customer vehicles in a timely and...

  • Sales Associate

    2 weeks ago

    Dallas, Texas, United States Knitwell Group Full time

    About UsAt Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our brand, LOFT, creates modern, feminine clothing that makes women feel confident and beautiful. We're committed to providing an exceptional customer experience, and we're looking for a Sales Associate to join our team.The RoleAs a Sales...

  • Customer Support Director

    1 week ago

    Dallas, Texas, United States BriteCore Full time

    Job OverviewBriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry.We're seeking a highly skilled Director of Customer Support to lead our Tier 1 and...

  • Merchandise Associate

    1 week ago

    Dallas, Texas, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Merchandise Associate to join our team at Marshalls. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Customer Support Representative

    2 weeks ago

    Dallas, Texas, United States Creatunity LLC Full time

    Creatunity LLC: A Marketing Agency and E-commerce CompanyWe are seeking a highly skilled Customer Support Specialist to join our dynamic team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via voice calls and chat.Responsibilities:Respond to customer inquiries and complaints in a timely...

  • Customer Support Specialist

    4 weeks ago

    Dallas, Texas, United States Likewize Full time

    Customer Support RepresentativeLikewize is seeking a highly skilled Customer Support Representative to join our team at our global headquarters in Southlake, Texas. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience.Key...

  • Customer Support Specialist

    2 weeks ago

    Dallas, Texas, United States NoGigiddy Full time

    Customer Support SpecialistNoGigiddy, a leading company in the on-demand staffing and recruiting industry, is seeking a dedicated and passionate Customer Support Specialist to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch customer support through our chat system. With our...

Customer Support Associate

2 months ago

Dallas, Texas, United States BNSF Logistics Full time

Customer Service Representative

Location: Dallas, TX, US

BNSF Logistics is a technology and people-driven third-party logistics provider dedicated to delivering value to our stakeholders, including our team members, clients, carriers, and communities. At BNSF Logistics, we cultivate a diverse workforce that collaborates daily in an inclusive environment to generate and execute innovative solutions that help us DELIVER WHAT MATTERS.

Our commitment to our Guiding Principles is essential in establishing a competitive edge in the logistics sector:

  • We PROTECT THE WELL-BEING OF OURSELVES AND OTHERS
  • We DRIVE INNOVATION AND EMBRACE TRANSFORMATION
  • We RESPECT AND SERVE EVERYONE
  • We KEEP OUR COMMITMENTS
  • We FOSTER A COLLABORATIVE AND INCLUSIVE COMMUNITY
  • We CELEBRATE AND ENJOY THE JOURNEY

Primary Functions:

Under the guidance of the Customer Service Manager, the Customer Service Representative will act as the primary point of contact for service and support within the Over the Road (OTR) business unit, ensuring the successful execution of tasks that promote an exceptional customer experience and satisfaction.

Key Responsibilities:

  • Deliver prompt and courteous assistance to customers through various communication channels, including phone, email, and electronic data interchange.
  • Maintain a high standard of professionalism while building positive relationships with clients during interactions.
  • Coordinate load building and appointment scheduling for designated customers in collaboration with the Account Management team.
  • Accurately construct and rate loads to minimize billing discrepancies.
  • Collaborate with the Account Management team to ensure the completion of daily customer relations activities.
  • Exhibit a positive, empathetic, and professional demeanor toward customers at all times.
  • Execute track and trace requests for freight across different service modes.
  • Interpret shipping status data accurately and relay information to customers in a clear and professional manner.
  • Address billing inquiries and refer to the billing team as necessary.
  • Ensure customer satisfaction by providing outstanding support.
  • Perform additional duties as assigned by the Customer Service Manager to support customer relationship management objectives.

Required Experience:

  • Minimum of 1 year of experience in a customer-facing role, such as sales or customer service.
  • Proficiency in Microsoft Office applications (Excel, Outlook, etc.).
  • Familiarity with electronic data interchange and customer relationship management systems.
  • Experience in call centers, third-party logistics (3PL), or the trucking industry is preferred.

Education/Certifications:

  • High school diploma or equivalent.

Disclaimer:

The statements above are intended to outline the general nature and level of work performed by individuals in this role. They are not exhaustive lists of all responsibilities, duties, and skills required. All personnel may be required to perform tasks outside of their normal responsibilities as needed.

BNSF Logistics offers competitive benefits, including:

  • Competitive compensation
  • Comprehensive health benefits
  • Employee discounts on various services
  • Professional development opportunities
  • A company culture that values its employees

BNSF Logistics is an Equal Opportunity Employer committed to diversity and values the unique perspectives of all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.