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Customer Service Specialist

1 week ago

Arlington Heights, Illinois, United States Shaner Hotel Group Full time

**Job Description**

We are seeking an experienced Customer Service Representative to join our team at the Upper Arlington TownePlace Suites. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Check-in and check-out hotel guests, process payments, and provide information and services to guests and visitors.
  • Handle guest complaints and resolve issues in a professional manner.
  • Collaborate with other departments to ensure seamless operations and excellent guest satisfaction.
  • Generate daily reports and resolve discrepancies.

Requirements

  • High school diploma or equivalent required.
  • Minimum one year customer service experience; hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Bilingual English/Spanish a plus.