Restaurant Supervisor

2 weeks ago

Albuquerque, New Mexico, United States Fresquez Concessions Full time
About Fresquez Concessions

Fresquez Concessions is a family-owned and operated business with over 20 restaurants in New Mexico, Texas, and Colorado. We strive to give back to our communities and reinvest in the areas where we operate, driven by a passion to serve our customers and team members.

Our Values
  • We value our team, customers, and community.
  • We commit to providing growth opportunities from within.
  • We live in limitless possibilities and encourage our team to dare to dream big and achieve their career goals.
  • We believe everyone is a leader at Fresquez Concessions, with the power to positively influence others through our words and actions.
Why Work with Us?
  • Referral Bonus
  • Full or Part-Time Availability
  • Flexible Scheduling
  • Medical, Dental, and Vision Benefits
  • 401(K) Plan
  • Tuition Reimbursement
  • Competitive Pay
  • Generous PTO Benefit
  • Meal Discounts
  • We Promote Within
Job Summary

As a Restaurant Supervisor at Fresquez Concessions, you will work closely with the General Manager to provide effective guidance to the crew and achieve operational success. You will be responsible for ensuring the restaurant is properly organized and staffed, overseeing break rotation and delegation of tasks, and training new crew members. You will also be responsible for ensuring service meets Fresquez standards for quality and cleanliness, handling minor customer complaints, and performing other duties as requested.

Responsibilities
  • Assist in the management of specific areas of the restaurant during scheduled shifts
  • Ensure the restaurant is properly organized and staffed as designated by the schedule
  • Oversee break rotation and delegation of tasks during both peak and non-peak periods
  • Train new crew members in their area of responsibility
  • Ensure service in all areas meets Fresquez standards for quality and cleanliness
  • Handle minor customer complaints, taking prompt and appropriate action to resolve the problem
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shift
  • Inform the General Manager promptly of all problems or unusual matters of significance
Requirements
  • Experience in cash control/security procedures
  • Ability to multi-task and quickly prioritize tasks
  • Ability to handle high stress situations, ambiguity, and changing priorities
  • Good independent judgment/decision making skills
  • Excellent communication and problem-solving skills
  • Exceptional internal and external customer service and employee relation skills
  • Must be dependable, reliable, and motivated
  • The ability to drive, stand, sit, bend, and walk for long extended periods of time, and heavy lifting is required
  • Proficient in Word, Excel, PowerPoint, and internet skills
Work Environment

This job operates in a fast-paced restaurant setting and is frequently subjected to heat, steam, fire, and noise. This role routinely uses standard restaurant equipment such as ovens, cook tops, griddles, deep-fat fryers, grills, microwaves, sharp tools/slicers, as well as other equipment as necessary.

Physical or Environmental Demands

This position requires constant standing. All positions may require constant, frequent, or occasional: standing, walking, lifting, sitting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, talking, hearing, repetitive motions, eye/hand/foot coordination. Must be able to lift up to 50lbs.

Position Type and Expected Hours of Work

This is an hourly position. Scheduled hours vary by restaurant needs, including necessary adjustments during high and low seasonal changes. Typical days and hours of work for this position are Monday-Sunday varying shifts. Other days/hours, including holidays, required as needed or assigned.

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