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Emergency Department Patient Services Coordinator
1 month ago
Under the general direction of department leadership, the Patient Access Representative - Emergency Department coordinates patient access for all phases of the revenue cycle, from scheduling and registration to referral and denial management.
Key Responsibilities- Reconcile and maintain the First Net Emergency Department Tracking Board and Hospital ADT system.
- Accurately register patients into the hospital ADT and/or clinical system during system downtime, with monitoring and reconciliation of every patient for accuracy.
- Provide a central resource for ADT registration and problem resolution during evenings, weekends, and holidays.
- Confirm insurance eligibility, manage third-party reimbursement, and coordinate benefits to support a seamless billing process.
- Counsel patients regarding insurance coverage and expected financial liability, collect and record patient payments, and provide a warm greeting for all patients.
- High school graduate or equivalent.
- 2 years' experience in a healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
- Medical Terminology, third-party healthcare coverage experience, and a strong understanding of managed care regulations are preferred.
- Excellent interpersonal, written, and verbal communication skills are required.
Varied days, including weekends and holidays, with a 40-hour workweek and 5pm-1:30am shift times.
