Customer Service Representative

1 week ago


Hermitage, Pennsylvania, United States PNC Financial Services Group Full time

Job Summary

PNC Financial Services Group is seeking a highly skilled Customer Service Representative to join our Retail Branch organization. As a Part Time Banking Associate, you will provide exceptional customer service, accurately perform high volume customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities

  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
  • Process a variety of customer interactions, educate customers on alternatives available for their financial interactions, and identify banking opportunities during the customer interaction.
  • Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer's problems.
  • Adhere to all policies and procedures, demonstrating sound judgment within established limits.

Qualifications

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills

  • Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

  • Accuracy and Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for part-time employees include:

  • medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options;
  • employee life insurance;
  • 401(k) with PNC match, pension and stock purchase plans;
  • back-up child/elder care;
  • adoption, surrogacy, and doula reimbursement;
  • educational assistance, including select programs fully paid;
  • a robust wellness program with financial incentives.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.



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