Customer Service Representative
2 weeks ago
Delivering Exceptional Guest Experiences
We are seeking a skilled Customer Service Representative to join our team at Holiday Inn Express & Suites. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Check guests in and out, ensuring accurate and efficient processing of room assignments and payments.
- Assist guests with questions and requests, providing information and support to ensure a smooth and enjoyable stay.
- Work collaboratively with other team members to maintain a clean and organized front desk area, ensuring a positive and welcoming environment for guests.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic computer skills, with the ability to navigate our property management system and other software applications.
- Ability to lift and move up to 25 pounds, with frequent standing and walking required.
We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Apply Now: If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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