Food Runner

17 hours ago


Chicago, Illinois, United States Miru Full time
Job Title: Food Runner

We are seeking a highly motivated and detail-oriented Food Runner to join our team at Miru, a Japanese restaurant located on the 11th floor of the St. Regis Chicago. As a Food Runner, you will play a critical role in ensuring that our guests receive their orders in a timely and efficient manner.

Key Responsibilities:
  • Promptly deliver food to guests according to table and position numbers
  • Available to work a variety of hours, days, and shifts, including weekends
  • Safely and effectively transport food or beverages to a table of three in a single trip
  • Safely and effectively use and operate all necessary tools and equipment
  • Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
  • Ability to multi-task calmly and effectively in a busy, stressful environment
  • Work in a confined, crowded space of variable noise and temperature levels
  • Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
  • Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Requirements:
  • Ensure the overall guest experience exceeds expectations and anticipate guests' needs
  • Greet guests with a warm, sincere smile
  • Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
  • Read and check each order for any special instructions and/or restrictions before taking it out of the kitchen
  • Confirm that each order has the appropriate preparation, plateware, garnish, presentation, necessary serving utensils and is complete before taking it out of the kitchen
  • Communicate any food concerns to the Coordinator
  • Communicate and follow up on any guest request or concern
  • Follow all steps of service
  • Understand and follow the food allergy procedure and special orders/restrictions
  • Comply with all safety and sanitation guidelines and procedures
  • Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Employee Handbook
  • Get along well with others and be a team player

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