DPS License Specialist II Reg Ops

We are seeking a highly skilled and experienced DPS License Specialist II Reg Ops to join our team at the Texas Department of Public Safety. As a key member of our team, you will be responsible for performing moderately complex licensing and permitting work in a Regional Operations Field office of the Driver License Division.

1. Receives and reviews license and permit applications, ensuring compliance with applicable policies, administrative codes, and statutes.
2. Communicates with external and internal customers, answering general information questions pertaining to driver license laws and driver licensing procedures.
3. Meets and deals with the general public in a professional and courteous manner, answering questions and providing information on various types of driver licenses and identification cards.
4. Determines the legal needs and requirements of driver license and identification card applicants, screening application forms to ensure qualification.
5. Approves applications for license and permits based on state regulations, administrative codes, and agency policies and procedures.
6. Provides interpretation of licensing and permitting requirements and applicable agency and statutory requirements.
7. Performs basic checks of physical driving capabilities of applicants, evaluating hearing, mental, visual, or physical restrictions, and potential driving limitations due to various medications and their dosage quantities.
8. Inspects motor vehicles for safety prior to road tests, verifying evidence of financial responsibility, checking for registration and/or reciprocity, and describing road test basics to applicants.
9. Certifies drivers as reasonable risks or disapproves drivers as unreasonable risks.
10. Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS), SAVE (System Alien Verification and Entitlement) and other external system inquiries to determine applicants' eligibility for licensing.
11. Issues licenses and permits, collects appropriate license fees, and prepares receipts, ensuring and accepting accountability that monies received balance with receipts issued.
12. Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizes forms, and administers oaths as necessary.
13. Inputs license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases, and systems.
14. Advises applicants of suspensions, cancellations, and revocations, and advises how to qualify.
15. Administers written, oral, or other tests to license permit applicants, administers and grades written and oral driver examinations, and may interpret for foreign language speaking applicants.
16. Schedules applicants for driving tests, operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices, and utilizes computers and digital imaging workstations for capture of applicants' portrait, thumbprint, and signature.
17. Conducts prescribed comprehensive examinations according to established policies to determine qualifications/limitations, observes applicant during road tests, independently scores applicant's abilities, and informs applicant in person of pass/fail status.
18. Provides information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings as necessary in prosecution of criminal cases and administrative hearings.
19. Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, government, and elected officials, answers questions, and explains licensing and permit requirements and supplies information regarding license and permit processing, policies, and procedures.
20. May provide on-the-job training for co-workers.
21. Administers road skills (drive test) examinations.
22. May travel as required to work in other Driver License Offices and/or to and from Headquarters for training.
23. May set up, close, and program office machines in preparation or close of day's activities.
24. Prepares daily bookkeeping reports.
25. May make minor repairs to testing devices and other office equipment.
26. Prepares, cleans, and maintains work area and testing devices daily.
27. May be required to provide own transportation to remote locations.
28. May be required or assigned to work extended hours alone for periods of time exercising independent judgment.
29. Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
30. Performs other duties as assigned.

General Qualifications and Requirements:

Education – Graduation from a standard senior high school or the equivalent.

Experience – Minimum of one (1) year of general office, volunteer, or customer service experience. Cash handling experience is preferred but not required.

Licensure and/or Certification – Valid driver license required. If hired with a valid out of state driver license, a Texas license must be obtained within ninety (90) days of moving to Texas. If moving within the state of Texas, a valid Texas license must be obtained within thirty (30) days.

Regulatory Knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy, and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness, or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems) – Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to use standard office equipment such as a calculator or adding machine, automated equipment and software, copier, facsimile, and folding or labeling machines.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.

Safety – Must be able to work in a safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule – This position requires the possibility of extended work hours as early as 7:00 am to as late as 10:00 pm. Weekend work may be required.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment: Office, Outdoors, Vehicle;
Ambulatory skills, e.g. stand, walk, sit;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of fifty (50) pounds anticipated for this position;
Driving requirements: Occasional (up to 50%).

State of Texas Benefits and Retirement Information:

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

Applicants will be required to sign a HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.