Customer Service Representative

2 months ago

Seattle, Washington, United States Kimpton Hotels & Restaurants Full time

Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Kimpton Hotels & Restaurants. As a Housekeeping Attendant, you will be responsible for maintaining the cleanliness and appearance of our hotel, providing exceptional service to our guests, and creating a welcoming atmosphere for all.

Key Responsibilities

  • Ensure the lobby, hallways, public areas, and exterior spaces are kept clean and well-maintained.
  • Clean and set up meeting rooms and public areas according to function sheets.
  • Perform deep cleaning tasks, including shampooing rooms and public spaces as assigned.
  • Set up and maintain complimentary hotel lobby functions, including morning coffee service and nightly concierge events.
  • Deliver housekeeping items to guest rooms upon request from the front desk.
  • Respond to guest requests in a friendly and timely manner.
  • Return lost items to the Housekeeping Department with proper documentation.

Requirements

  • High School Diploma or equivalent preferred.
  • 1 year of experience in customer service or a similar role.
  • Previous housekeeping experience is a plus.
  • Passion for customer service and good verbal communication skills.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

About Us

Kimpton Hotels & Restaurants is a boutique hotel chain that values creativity, self-leadership, and a passion for making others' lives better. We offer a comprehensive package of benefits, including affordable medical and dental plans, basic life insurance, and a matched 401(k) program. Our company culture is built on the principles of inclusivity, diversity, and community, and we strive to create a work environment that is supportive and empowering for all employees.

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