Restaurant Operations Manager
2 days ago
The General Manager is responsible for executing all restaurant administrative duties, providing leadership to ensure day-to-day operations are sustained at an acceptable level. This role requires strong leadership skills to drive customer satisfaction and team performance.
What We Offer:
- Performance-based bonus pay every 4 weeks
- Dental, vision, and health insurance with significant company contribution
- Free meals during shifts
- Paid time off starting at 3 weeks
- STD, LTD, and Life Insurance
- Scholarships and educational reimbursement programs
- Retail discounts through brand perks programs
- 401K with company match
- Employee Assistance Program
- Create value for shareholders through efficient operations, cost controls, and profit management
- Effectively manage a corporate-owned restaurant within company policies and guidelines, ensuring 100% customer satisfaction
- Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team
- Ensure OSHA, local health, and safety codes are met
- Control profit and loss by following cash control procedures, maintaining inventory, managing labor, and reviewing financial reports
- Recruit, interview, and hire team members, conduct performance appraisals, and motivate and train
- Have authority to hire and fire (or participate in those decisions)
- Ensure maintenance of equipment, facility, and grounds through a preventative maintenance program
- Ensure food quality and 100% customer satisfaction
- Ensure complete and timely execution of corporate and local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviors
- Dedication to providing exceptional customer service
- Good communication skills and strong interpersonal and conflict resolution skills
- Exceptional team building capability
- Basic business math and accounting skills and strong analytical/decision-making skills
- Basic personal computer literacy
- College or university degree preferred but will consider experience
- Supervisory experience in food service or retail environment with Profit and Loss responsibility
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