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Personal Item Attendant
2 months ago
Position Overview: The Personal Item Attendant plays a crucial role in overseeing the secure storage and retrieval of guests' coats, bags, and personal belongings. This position emphasizes exceptional guest service, the safety of items, and the upkeep of an orderly coat check environment.
Key Responsibilities:
- Welcome guests with a friendly demeanor, assisting them with their coats and personal items.
- Respond to guest inquiries and concerns in a timely and professional manner.
- Efficiently manage the check-in process for coats, bags, and personal items, ensuring secure storage and accurate tagging with claim tickets.
- Systematically organize and categorize items within the coat check area to minimize the risk of loss or confusion.
- Promptly retrieve and return items to guests as they prepare to depart.
- Monitor the coat check area vigilantly to prevent unauthorized access and ensure the security of all stored items.
- Report any suspicious activities or security issues to the relevant authorities.
- Handle lost or unclaimed items in accordance with established venue policies.
- Maintain cleanliness and organization in the coat check area throughout the shift.
- Regularly check and replenish supplies such as claim tickets, hangers, and storage hooks.
- Assist with the setup and breakdown of the coat check area as needed.
- Comply with all company policies and procedures.
Essential Qualifications:
- Prior experience in a guest service capacity or a similar role within hospitality is preferred.
- Familiarity with ticketing systems is advantageous.
- Experience in fine dining environments is a plus.
- Exceptional interpersonal and communication skills.
- Strong organizational abilities and attention to detail.
- Capability to work effectively in a fast-paced setting.
- Physical endurance and the ability to lift heavy items.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
Commitment to Employment Equity:
We are dedicated to providing equal employment opportunities to all individuals without discrimination based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, or any other characteristic protected by applicable laws.
We strive to accommodate the known limitations of qualified applicants and employees with disabilities, as required by the Americans with Disabilities Act and relevant state and local laws, unless such accommodation would impose an undue hardship on our operations.
This job posting is intended to outline the primary duties and responsibilities of the position and may not encompass all tasks that may be assigned. Responsibilities may change at any time in accordance with applicable law.
