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Luxury Retail Sales Associate

2 months ago

Garden City, Michigan, United States Longchamp USA , Inc. Defunct Full time
Job Summary

A Sales Associate is responsible for maintaining exceptional customer service, generating sales, and adhering to company policies and store standards.

Key Responsibilities:
  • Handles all aspects of Sales and Customer Service: Generates and maximizes sales by convincing clients to purchase the company's products.
  • Maintains an awareness of all product knowledge and merchandise care information.
  • Stays updated on new items and customer service guidelines and store policies.
  • Develops and maintains client books.
  • Keeps records of sales.
  • Follows customer service guidelines (i.e. proper greeting etiquette, returns, exchanges, transfers and loss prevention).
  • Greets, serves and advises clients with outstanding customer service and a friendly smile.
  • Gift wraps and bags items for customers.
  • Assists with mailings, answers phone, and takes care of phone orders.
  • Assists in floor moves, merchandising, and displays.
  • Assists in processing and replenishing merchandise.
  • Participates in receiving and monitoring floor stock.
  • Stocks and re-stocks shelves, counters, and/or tables with merchandise.
  • Tags merchandise as needed (not only during sales period).
  • Keeps the sales floor clean and orderly and practice the highest standards of general house keeping.
  • Adhere to all company policies, procedures and practices.
  • Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
  • Works on special projects as necessary.
Requirements:
  • This job requires a minimum of a High School Diploma (or GED) and either have a degree in Fashion or related field or equivalent work experience and education.
  • Three plus years' high-end retail, boutique or sales related work experience.
  • Understand inventory, customer's sales experience and merchandising.
  • Perform all Cegid transactions proficiently, such as sales (cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks), returns, exchanges, item and customer look ups, CRM, run reports and open and close registers in accordance with Cegid Manual guidelines.
  • Proficient with the UPS System.
  • Properly prepare and send shipments.
  • Properly receive and check shipments.
  • Working knowledge in Microsoft Excel, Outlook, and Microsoft Word.
Preferred Qualifications:
  • Familiar with store operations.
  • Ability to speak and communicate effectively with associates and customers using strong interpersonal skills.
  • Organized, self-starter with the ability to work in a multi-task fast paced environment with minimum amount of supervision under stressful conditions (at times).
  • Ability to process information/merchandise through computer system and POS register system.
  • Ability to read, count and write to accurately complete all documentation.
  • Ability to freely access all areas of the store including selling floor, stock area, and register area.
  • Ability to operate and use all equipment necessary to run the store.
  • Experience with researching and exploring new trends in the marketplace.
  • May travel between boutiques as necessary for business reasons.
Physical Demands & Working Conditions:

The physical requirements of this position: Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The visual acuity requirements including color, depth perception, and field of vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

The conditions the worker will be subject to in this position: The worker is subject to both environmental conditions: Activities occur inside and outside.