Master Service Technician

4 days ago

Knoxville, Tennessee, United States Ingersoll Rand Full time
About the Role

We are seeking a highly skilled and experienced Master Service Technician to join our Industrial Technologies and Services Division. As a key member of our team, you will be responsible for installing, troubleshooting, repairing, and maintaining compressed air systems and equipment.

Key Responsibilities
  • Install, troubleshoot, repair, and maintain compressed air systems and equipment, including rotary screw and reciprocating air compressors.
  • Use precision measuring tools for diagnostic trouble shooting and research complex technical problems to find solutions.
  • Consult with other technicians and supervisors in multiple areas of expertise and assist in the development of technician competencies.
  • Participate in customer shutdown services, including tight time commitments and rotating shift work with other technicians and contractors.
  • Assist in the planning, oversight, and participation in training programs for technicians.
  • Provide feedback and documentation on equipment safety, failure modes, and reliability to technical services and engineering teams.
Requirements
  • 10+ years of prior air compressor service experience and completion of Ingersoll Rand product and skill training assessment.
  • High school diploma or equivalent required.
  • Desired degree program in Electrical/Electronic Technology or HVAC with basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems, and/or refrigerant certification.
  • Military experience and/or sufficient mechanical working experience is a plus.
  • EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification Preferred (Refrigeration experience/certification a plus).
  • IR certification for troubleshooting and repair of a wide range of products and air compressor systems.
  • Ability to operate with little or no direct supervision for the completion of maintenance and repairs.
  • Advanced diagnostic and troubleshooting competency to research complex technical problems and find solutions.
  • Ability to solve undocumented problems and create new solutions/approaches to service.
  • Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations.
Physical Requirements
  • Working in diverse conditions, including mechanical equipment rooms with exposure to noisy operating equipment, extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
  • Highly physical role requiring regular use of hands, fingers, walking, stooping, and kneeling, with regular lifting and/or moving of weight limits in line with the safety policy.
Travel and Work Arrangements
  • Ability to travel to Ingersoll Rand training locations, requiring airline travel and up to 2 weeks out-of-town travel to conduct, lead, or assist with training (5-10%).
What We Offer
  • Company vehicle provided.
  • Company iPhone and iPad provided.
  • Competitive pay.
  • Medical and prescription drug plans.
  • Wellness and chronic disease management programs.
  • Dental, vision, life/AD&D insurance.
  • Short- and long-term disability.
  • Health Savings Account.
  • Flexible Spending Account.
  • Parental leave.
  • Employee Assistance Program.
  • Discount Program.
  • Employee Stock Grant.
  • 401k plan with a company match.
  • 3 weeks of paid vacation and 11 paid holidays throughout the calendar year.
  • Voluntary benefits include legal, accident, and critical illness protection.
  • Tuition reimbursement.

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