Visual Merchandiser

6 days ago

Park Ridge, Illinois, United States H&M Group Full time

About the Role

A Visual Merchandiser at H&M Group will be responsible for creating an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values.

Key Responsibilities

  • Set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.
  • Determine additional commercial opportunities in the store within the H&M brand guidelines.
  • Execute floor moves based on joint decisions with the Department Manager.
  • Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards.
  • Support the store to achieve an excellent customer experience.
  • Follow up the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store.
  • Create a clear red thread from windows to A-area with wearable buying suggestions.
  • Ensure high-quality garment presentation every day together with the store team.
  • Launch and maintain all sales campaigns and activities on time and according to H&M standards.
  • Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.
  • Complete the sample picking as well as execute the floor moves in a way that creates clear stories and wearable buying suggestions.
  • Complete all sales floor and window morning routines daily before the store is open.
  • Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
  • Keep the visual room organized and safe.
  • Keep all Visual materials in the store current and share information with the team on seasonal changes.
  • Paint & maintain the windows as necessary.
  • Support the Store team to enhance customer and working experience in-store through coaching and development.
  • Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook.
  • Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
  • Identify future Visual Merchandiser talent for succession.

Requirements

  • Inclusive, positive, creative, and willing to learn on the job.
  • Passionate for customer service and helping people find their style.
  • Must be able to work a flexible work schedule, including nights and weekends.
  • May be required to travel to support other store.

We Offer

  • Hourly, Non-Exempt.
  • 25% Staff Discount.
  • Medical, Pharmacy Vision and Dental Coverage.
  • Employee Assistance Program.
  • Vacation, Wellness, Holiday and Parental Pay.
  • 401K.
  • Commuter Benefits, Health and Dependent Care FSA.

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