Vice President of Operations

Goodwill Memphis is seeking a highly skilled and experienced Vice President of Operations to lead our operations and logistics teams. As a key member of our leadership team, you will be responsible for ensuring the efficient and effective operation of our Goodwill Good Neighbor Centers, Attended Donation Centers, Transportation, Post-Retail, and Information Technology.

• Advise and coach operations leaders to maximize productivity and profitability.
• Plan and develop mission-integrated donated goods operations activities using all available data, resources, and capabilities.
• Maintain a consistent visible and positive leadership presence at all worksite locations.
• Manage workforce and physical assets by effectively planning, organizing, problem-solving, motivating, coaching, training, disciplining, and using internal consultants to control loss prevention and safety management issues.
• Routinely visit worksites to review performance issues, labor issues, and provide technical advice.
• Develop and maintain aggressive growth strategies to meet or exceed sales goals and increase revenue and division effectiveness.
• Lead and direct the purchasing of new goods, materials, equipment, and supplies to meet inventory requirements while ensuring quality products and budgetary requirements.
• Train and mentor operations leadership in conjunction with the HR and Learning & Development Teams to meet organizational objectives and ensure each leader is on a path of both professional and personal growth.
• Prepare, submit, and manage annual operational budgets.
• Assure fiscal viability by reviewing monthly financial performance, with emphasis on sales and cost controls, and developing plans for improvement.
• Ensure cleanliness and image of GGCs, ADCs, Logistic Center, fleet vehicles, and adherence to safety, security, loss prevention, and compliance policies.
• Approve operational purchase orders, work orders, and expense reports in accordance with established budget and Goodwill practices.
• Ensure statistical counts are completed in an accurate and timely manner.
• Conduct regular reviews and analyze overall performance, cash reports, daily, monthly, and yearly activity reports, transmittal of reports, monitor progress on goals, and make recommendations for change.
• Keep abreast of product knowledge, industry trends, and competitive pricing through comparative shopping of competitors.
• Capacity to plan and open new stores and familiarity with retail merchandising and store layout. Oversee the merchandising and display of the retail stores.
• Lead and direct the Facilities Management team to ensure the maintenance, upkeep, and desired image of physical assets, and operate the departments within budget.
• Assist with developing a structured plan for motivating and enticing new donors/shoppers.
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
• Provide oversight and guidance for E-Commerce and New Goods to ensure profitability.
• Lead and direct the IT team to ensure the planning, development, implementation, maintenance, and security of the organization's information systems and processes.
• Demonstrate and lead positive organizational culture development.

• Strong creative, strategic, analytical, organizational, and personal sales skills.
• Experience developing and managing budgets and analyzing data.
• Strong oral and communications skills.
• Ability to manage multiple projects at a time.
• Ability to conceptualize and make improvements through systems alignment.
• Strong interpersonal, leadership, and communication skills. Ability to develop and maintain effective working relationships with team leaders, team members, customers, and donors.
• Ability to effectively train and coach team members, including people with disabilities and/or other vocational disadvantages.
• Knowledge of data management systems, including point of sale systems and programs.
• Ability to solve problems and make decisions independently as required.
• The ability to build teams, motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.
• Ability to bend, reach, stand for extensive periods of time, and lift goods. Must be able to lift up to 40 lbs. individually and more with the assistance of others.
• Ability to work side by side as a hands-on leader.

• Ten years donated goods operations or retail leadership experience running multi-operations with multi-site and multi-function responsibility, Goodwill experience preferred.
• Five years transportation/logistics, post-retail, and aftermarket experience preferred.
• Bachelor's degree in business management, operations, or related.

• Must be able to work after-hours and weekends.
• Must be able to travel locally and nationally.
• Must possess a valid driver's license.