AWS Cloud Engineer with Expertise in Contact Centre Technologies
6 days ago
JD:
A passionate and skilled AWS Cloud engineer with hands-on experience in Contact Centre technologies is required. The ideal candidate should have good hands-on experience developing Lex bots along with Lambda Functions in Python. Additionally, they should have hands-on experience developing Amazon Connect flows, queues, routing profiles, and Lambda functions in Python. A strong understanding of end-to-end IVR processes and integration of different AWS services is also essential. Furthermore, the candidate should have a good knowledge of Agile process.
Responsibilities:
- Developing Lex bots and Lambda Functions in Python.
- Designing and implementing Amazon Connect flows, queues, and routing profiles.
- Ensuring seamless integration of different AWS services.
- Collaborating with cross-functional teams to drive Agile process.
Requirements:
- Hands-on experience in Contact Centre technologies.
- Good knowledge of Agile process.
- Strong understanding of end-to-end IVR processes.
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