AWS Cloud Engineer with Expertise in Contact Centre Technologies

6 days ago


Bloomington, Illinois, United States TechnoGen Full time

JD:

A passionate and skilled AWS Cloud engineer with hands-on experience in Contact Centre technologies is required. The ideal candidate should have good hands-on experience developing Lex bots along with Lambda Functions in Python. Additionally, they should have hands-on experience developing Amazon Connect flows, queues, routing profiles, and Lambda functions in Python. A strong understanding of end-to-end IVR processes and integration of different AWS services is also essential. Furthermore, the candidate should have a good knowledge of Agile process.

Responsibilities:

  • Developing Lex bots and Lambda Functions in Python.
  • Designing and implementing Amazon Connect flows, queues, and routing profiles.
  • Ensuring seamless integration of different AWS services.
  • Collaborating with cross-functional teams to drive Agile process.

Requirements:

  • Hands-on experience in Contact Centre technologies.
  • Good knowledge of Agile process.
  • Strong understanding of end-to-end IVR processes.


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