Retail Sales Associate

2 weeks ago

Clearwater, United States Knitwell Group Full time
About Us

At Knitwell Group, we're passionate about empowering women to express their authentic selves through fashion. Our brand, LOFT, is dedicated to creating modern, feminine, and versatile clothing that makes women feel confident and beautiful.

Job Overview

We're seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Store 0764-Countryside Mall-ANN-Clearwater, FL 33761. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving revenue growth through effective sales strategies.

Key Responsibilities
  • Embody our brand values and set an example through your behavior, ensuring a positive and inclusive shopping experience for all clients.
  • Responsible for compliance with all Knitwell Group practices and procedures, as well as federal, state, and local laws.
  • Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads.
Revenue Generation
  • Consistently meet or exceed divisional, store, and individual financial and credit goals, contributing to the store's overall success.
Client Experience
  • Provide exceptional client service by anticipating needs, exceeding expectations, and adhering to Knitwell Group service experience standards.
  • Acknowledge, interact, and build relationships with clients, creating client loyalty and demonstrating the ability to multitask while servicing internal and external clients.
  • Address client concerns, coming to resolution when possible, and involving management where appropriate.
  • Portray a gracious, friendly, energetic, and engaging manner, always being respectful and professional.
  • Take ownership, solicit, and incorporate feedback for professional growth and development, consistently receiving positive, unsolicited client feedback.
  • Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone.
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences.
  • Embody our values and behaviors, inspiring the team by leading by example through words and actions, and supporting an environment of learning and trust.
Operations
  • Complete opening/closing procedures and tasks as directed by the Leadership Team, with a client focus (e.g., replenishing merchandise, recovering the store, and styling rooms).
  • Meet merchandise processing standards and maintain an organized and accessible work area.
  • Adhere to Loss Prevention practices and be aware of and report potential incidents to ensure shortage control and protect company assets.
  • Maintain a safe work environment and report any potential hazards to store management.
  • Participate and assist in the preparation for the store's inventory.
  • Report to work as scheduled, record time worked accurately using Knitwell Group's Time and Attendance system, and remain flexible to the needs of the business.
  • Follow all Knitwell Group operational guidelines, processes, and procedures.
  • Review Bulletin Boards daily.
Technical Expertise
  • Demonstrate a desire and ability to be learner-responsible and navigate Knitwell Group's computer learning systems.
  • Perform register transactions quickly and efficiently (e.g., sales, send sales, returns, exchanges, payments).
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately.
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold.
  • Operate and understand the functions of the PDT.
Product/Brand Management
  • Understand and clearly articulate the Company's brand positioning, including the uniqueness of all expressions of Knitwell Group, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts to internal and external clients.
  • Live the Knitwell Group Purpose, Values & Behaviors, Practices in all interactions.
  • Participate in and attend Store Meetings.
  • Proactively use associate education tools to build product and styling knowledge with peers.
  • Embrace fashion, understand current market trends, and articulate them using Knitwell Group interpretations in every client interaction, representing the brand by adhering to Knitwell Group's dress code guidelines.
  • Packages and wraps client purchases according to Knitwell Group standards.
Position Requirements
  • Client Service: Ability to function as a role model, ensuring the client remains the top priority, taking initiative to build a loyal client base.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Knitwell Group's guidelines.
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates.
  • Accuracy: Ability to handle cash and provide change without error.
  • Schedule: Remain flexible in scheduling that meets the needs of the business.
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around the sales floor and stock room.
Educational Requirements and Experience
  • Minimum Requirements: High School Diploma or GED.
  • Minimum one year sales associate or relevant experience in the services industry with proven results.

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