Retail Guitar Technician Opportunity
2 days ago
Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.
Job Description
The Retail Guitar Repair Technician at Guitar Center provides maintenance and repair services for customer-owned instruments while ensuring a positive customer experience. This role involves interacting with customers, performing high-quality craftsmanship on instruments, and maintaining store inventory. Technicians are also responsible for warranty repairs and contributing to the store's overall customer satisfaction and sales efforts. As our Repair Tech (Guitar), you will provide perform maintenance and repair services on customer-owned instruments and to assist in maintenance of specific store inventory, continually building and increasing the business through great customer experience and quality work.
Why Work at Guitar Center?
We're not just a music retailer – we're a community of music lovers who share a passion for helping others find their unique sound. As a member of our team, you'll enjoy a dynamic work environment that's always filled with music, laughter, and excitement. Plus, you'll have access to our robust benefits package, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options. So why wait? Join our team today and start creating unforgettable memories with us
Essential Skills and Qualifications
- Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Able to step in to handle customer service issues.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Able to develop knowledge and skills including product, store operations, sales and leadership.
- Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.
- Training: Able to effectively train learners and communicate info and techniques so that they are retained.
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