Senior Business Analyst
4 weeks ago
Wayfair is seeking a Senior Business Analyst to join the Global Planning & Analytics team. This team provides thought leadership and analytical rigor needed to drive our rapidly evolving Wayfair Professional & Global sales teams.
The Global Planning & Analytics team is responsible for analyzing customer behavior, sales and operational performance to provide visibility, test and optimize strategic business initiatives. The team is highly cross-functional and works closely with Product Management, Engineering, Data Science, Field operation, Marketing and Storefront to grow the Wayfair Professional & Global sales teams.
Key Responsibilities:
- Solve difficult, non-routine analysis problems with deep customer focus, applying advanced analytical methods and recommending innovative approaches as needed
- Build a strong understanding of Wayfair professional & B2C sales operations along with KPIs that impact overall business performance such as efficiency, conversion rates etc.
- Support weekly/monthly performance reviews by analyzing past performance with leadership and recommend go forward initiatives to drive long term profitability and alignment with OKRs.
- Work with several large and complex databases using Google Big query including sales, product, and customer data to synthesize insights used for decision-making; providing actionable takeaways and point of view when presenting business cases to senior leadership
- Collaborate with Data Science, Infrastructure, and other Analytics teams using tools such as SQL, Excel, Looker, and Google data studio to deliver real-time performance data to the business leadership team, formulate hypotheses, develop models and socialize recommendations that address strategic and operational challenges
- Take initiative to dive deeper and understand the logic behind data science models that influence customer targeting, call routing, customer valuation etc.
Requirements:
- Master's degree in an analytical discipline such as: Mathematics, Engineering, Statistics, Actuarial Science, Economics, Business or Finance
- Post-graduate work in related field, preferred
- Prior management consulting experience or internship, a plus
- Strong analytical background and 2+ years of experience in extracting insights and operating with large data sets to identify trends and actionable takeaways
- Expertise in SQL and Excel required
- Proficiency in data analysis and visualization tools such as SAS, Tableau, Microstrategy, Google Data Studio, and Looker
- Excellent communication skills; demonstrated experience collaborating with cross-functional teams
- Entrepreneurial spirit or prior experience in a high performance, fast-paced environment
- Highly motivated, with the ability to work effectively both independently and as part of a team
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